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FAQs

FREQUENTLY ASKED QUESTIONS

Here are a some answers to most common questions

How does The Cryo Slim Shaper™ work?

It’s simple! The non-invasive fat-freezing device is strapped around an area of unwanted fat. It then uses cool temperatures to reduce unwanted fat and increases the appearance of tightening in the area where the product is used. For best results, use the device along with any Diet Plan and exercise to promote natural sculpting.

Is it safe to use at home?
Yes, The Cryo Slim Shaper™ is safe for daily home use. When used as directed on the recommended target areas there are no known associated risks.
How does it freeze the fat?
Based on a scientifically proven fat-freezing method, called Cryolipolysis, our device cools down to a specific temperature that freezes fat cells and does not harm the surrounding skin. After the fat is frozen, the body naturally dissolves and flushes out the fat cells.
Can I exercise while wearing Cryo Body Sculptor™?

No. It is best to keep your body temperature as low as possible. Although diet and exercise are highly encouraged for optimum results and a healthy lifestyle, we recommend minimal movement while using the machine.

How do I prep my body for the Slim Shaper before using it?
Simply place The Cryo Slim Shaper™ between your skin and the metal plate on the device. Then, make sure the device is laying flat on the skin. The Antifreeze Sheets are used as a buffer between the skin and the cold temperatures of the device to prevent frostbite to your skin so please make sure that you do not use the machine without the membrane sheets.
What areas can I treat with The Cryo Slim Shaper™?
You can use The Cryo Slim Shaper™ almost anywhere on your body. This includes the arms, underarms, inner thighs, legs, buttocks, love handles and most typically, the stomach area.

Are there any side effects?

You may experience any of the following side effects: tenderness to the touch after each use (to the treated area), tingling sensations on the treated areas, redness on the treated areas, and a numbing sensation from the cold (usually subsides after 10 minutes). These are all temporary and will diminish within minutes.

Does your machine work on all body types? 

Our machine uses a unique fat freezing process that works on all body types. Women who are pregnant should not use our machine, otherwise it is a safe and effective process for anyone with stubborn pockets of fat under the skin.

Does it hurt to wear your machine?

The first few minutes can feel a bit cold and stinging, however within about 10 minutes, your body will numb and adapt to the sensation.

How long does each treatment take?

We recommend starting slowing at first with 5 to 10 minutes until your body adjust then you can gradually increase the time to 15, 20, 30 minutes or more.

Is there anything I need to do after a treatment?
To help break up the treated fat cells, and help your skin transition to normal temperatures, gently rub and massage the treated area. 
Why do I need to use the membrane sheets?

Our machine drops to freezing temperatures of -5 degrees Celsius. It is imperative to use the membrane sheets on the skin to avoid frost bite.

Can I reuse the membrane sheets?

The membrane sheets are not reusable because of the solvent that are on the sheets.

Why is it recommended to drink a lot of water during my downtime?
Aside from the many health benefits of hydration on the body, drinking plenty of water helps naturally flush out the melted fat cells via the urinary system.

 

How long will the results last?

Once you sufficiently cool and kill those fat cells, you body will naturally pass them out. However, in order to maintain these results, avoid new fat from forming, you must maintain a healthy diet and exercise routine. If you do gain weight, there will be less fat cells in the treated areas, making it harder to gain fat cells in those areas.

How often can I use the machine?

Although you can use the system daily, it is recommended that you treat the same area at least once per week when you first start using it. Wrapping it tightly around the waist, love handles, thighs are the most popular places. Anywhere else should be used with caution. By starting slowly, your body will begin to acclimate to the fat freezing process. 

Is your machine safe to use?

Yes, absolutely. When used as directed, there are no severe, adverse or long term side effects.

What kind of results can I expect?

We cannot promise a standard set of results, and results will vary on each user because of their individual body type. However, we are confident that you will be happy with the results you get after regular use of the machine. Initially the results will be subtle but will increasing show their full potential within 3 months . This is because it will take time for the fat cells to be purged from your body.

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days processing time for your order to ship out, average shipping times are 15-21business days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 10 business days please email us at support@fitagenix.com


 What if there is an issue with my product?
We offer a 100 % money back guarantee, if the product is defective or damaged in transit. Please note that we have put our store logo on our product images to protect others from stealing our product image and selling counterfeit products. We give you 30 days to send it back to us. You must ship it back  at your own expense. Once we have received the product, and have it verified that a problem does indeed exist and not damage caused by misuse or customer's error we will send you a replacement. Please Include  name and order number on the returned parcels. You must contact us before attempting to ship back. Do not ship back to any address on parcel. you must contact us to be supplied with our return address. No Exceptions! 

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@fitagenix.com. If the given address is wrong we can attempt to update the address to the correct one  , as process of fulfillment has begun and will do the best we can to correct for you. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days. Many customers have received theirs much sooner.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to support@fitagenix.com and we will be happy to assist you in any way we can. 
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.