All orders have processing time of 3-5 business days, for all payments to clear. Then all orders are sent for fulfillment. After fulfillment time of normally 3-5 business days, items are then given to carriers for shipment to customer. All US orders will be delivered within 15-18 business days from receipt verification from carrier, which at this time is taking them approximately 5-6 business days. International orders will be delivered according to each country's shipping carrier and government regulations. At this time with Covid-19 delivery times for non essential products by ALL major carriers, USPS, UPS, DHL, CANADA POST, etc..have been extended(you may find this information on all of their sites). Our shipments as well as most others, have been affected. After directly speaking with couriers, there are delays from shortages of flights, workers and strict working and safety guidelines in place for inspection of all parcels. While they hope this will not last for too long, we nor anyone have any control over this. All major Credit Cards, Banks, PayPal, Stripe, etc are fully aware of the delay as well.. All couriers are doing their best to get parcels delivered as quickly as possible. Due to Pandemic, they are running short of employees at every level of operations. They are what is keeping things running, and we have nothing but the utmost respect for them. Please be patient with them as they are doing the best job possible in these uncertain times. Thanks for your understanding.
After order has been verified w/tracking by courier as delivered, we (Fitagenix) are in no way responsible for "lost", "I didn't receive" or stolen" merchandise. You are required by law to file a police report in your jurisdiction.
****All US orders will be shipped from the US. In the event we are our of stock in the US, we will ship form our international facility with DHL to ensure the fastest and safest delivery until we are fully stock again in the US. This is as a result of the current Covid-19 situation. All international orders will be shipped from our closet and fastest international facility. Some membrane sheets will be shipped separately from the machines to prevent any damage to the machine from the